Q: How do I choose the right size?
A: Please refer to our size chart on the product page. If you are between sizes, we recommend choosing the larger size for a comfortable fit.
Q: What materials are used in your underwear?
A: Our underwear is made from high-quality fabrics such as cotton, modal, and spandex, ensuring comfort and breathability. You can find specific material details on each product page.
Q: How should I wash my underwear?
A: We recommend hand washing or using a gentle machine wash in cold water with mild detergent. Avoid bleach and fabric softeners. Lay flat to dry for best results.
Q: How long does shipping take?
A: Standard shipping takes 5-10 business days, while express shipping takes 2-5 business days. Shipping times may vary depending on your location.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping fees and delivery times vary by country.
Q: Can I return or exchange my underwear?
A: Due to hygiene reasons, we do not accept returns or exchanges for opened underwear. However, if you receive a defective or incorrect item, please contact our customer service within 7 days of receiving your order.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and other local payment options depending on your country.
Q: Is my payment information secure?
A: Yes, we use encrypted payment gateways to ensure your transactions are safe and secure.
Q: How can I contact customer support?
A: You can reach us via email at info@groovin.online or through our contact form on the website.